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Chris Bliss

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It’s about objectives dummy, not business process

Spend any time in the IT or business world and you’ll hear “business process” thrown around like a basketball on ice.  It’s something of a buzzword (buzzphrase?) and we’re shamefully guilty of overusing it ourselves: it’s sexy and symmetrical, new and interesting. What’s not to like?

What’s not to like is that business process doesn’t matter. Sure, how you do things can make a little difference, but it won’t matter if you don’t step back and reassess your core objectives and vision (“the what” of what you do).  Focusing on “the how” is to miss the boat completely: instead, it’s “the what” that matters, “the what” that makes money, “the what” that drives innovation.

People talk about business process like it’s an end. It’s not. It’s a means to an end. Start with objectives first, then solutions and processes. It doesn’t work the other way around.

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Chris Bliss works at VM Associates, an end-user consultancy for businesses looking to move to the cloud from pre-existing legacy systems.