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Thoughts on what businesses actually need from the Cloud, not what vendors wish they needed.

Chris Bliss

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Top Stories by Chris Bliss

A few weeks ago we were called by a frantic young business owner. His problem? His business – a 3 month old roofing company – was winning more deals than the founders and crew could manage. They were hiring sales reps and managers fast, but needed a system for, well, everything. Task management, sales management, invoicing, P & L – they needed it all, and they needed it ASAP. Sound familiar? Cloud Computing Swat Team, Converge Our first call together was on a Thursday evening. The company – let’s call them Claybourne Roofing – was hiring 8(!) new sales reps and holding an orientation the following week, so we needed to implement immediately. As always, our approach was to identify how Claybourne worked (workflows, management structure) and what they needed (priorities, objectives). Then it’s a matter of choosing the right software (the fun part!). After a few initi... (more)

Three Great Business Mobile Apps (and Why They Matter)

The cloud revolution is in full swing, with dozens of new cloud-based software services popping up each month. We now have incredible business tools to manage everything from sales to marketing to accounting to inventory, and the software keeps getting better. As is the way with software development, and technical advancements in general, a new “revolution” is always on the horizon. Up next? The Mobile Revolution. Mobile? So what? First, it was cloud. Then it was SaaS. Now it’s mobile – the ability to deliver high-performance software experiences anywhere, anytime, and to any dev... (more)

We Should Sell “Cloud” Better

The public has their head in the clouds… Everyone in the IT industry knows how amazing cloud computing is – it can cut overheads, introduce flexibility and make previously unobtainable services affordable for even the smallest of businesses. But with 60 per cent of the American public claiming to have no clue at all about cloud services, it seems that the sector’s enthusiasm is yet to turn into mainstream awareness. It’s tempting to dismiss such findings out of hand – after all does it really matter if people don’t know how iTunes, Gmail and other products work as long as they ... (more)

Why SaaS and Cloud Apps Can Learn from WoW

Anyone who knows what WoW or MMORPG stand for also knows that PC gaming has something important to say about SaaS. For the acronym-unacquainted among us, “World of Warcraft” (WoW) is a “massively multiplayer role-playing game” (MMORPG) in which millions of online players compete for in-game rewards and experience. The numbers behind WoW are staggering – at the time of writing, over 5.5 million users were online. Add to that some 7 million inactive users, and Blizzard Entertainment, the company behind WoW, has over a dozen million paying subscribers. Wow indeed. Considering that ... (more)

The Top 5 Overlooked Reasons Why Business Belongs in the Cloud

There are plenty of “Top 5 lists” with generic reasons for why businesses should migrate into SaaS and cloud computing. Scalability, cost, mobility – they’re good reasons, sure, but we’ve heard them before: what else does cloud computing offer? If you’re thinking about moving your business into the cloud but haven’t yet, here are five reasons that are often overlooked: 1. Clients notice. Traditionally, IT has served a “backend” role in business. With the exception of email and websites, most businesses hide their IT solutions from clients, and with good reason: IT is ugly. Cloud ... (more)