Welcome!

Thoughts on what businesses actually need from the Cloud, not what vendors wish they needed.

Chris Bliss

Subscribe to Chris Bliss: eMailAlertsEmail Alerts
Get Chris Bliss via: homepageHomepage mobileMobile rssRSS facebookFacebook twitterTwitter linkedinLinkedIn


Top Stories by Chris Bliss

We’ve been absent from the blogosphere for awhile now and thought we’d make our reentry with a simple definition. Cloud computing. What is it? How is it different from, well, normal computing? What does it mean for business owners? Where is it headed? Generally speaking, “cloud computing” is the use of the Internet to run applications or store data. Until recently, most software programs ran on your personal computer. Cloud computing changes that: programs run on a remote server (or servers), accessed by (but not stored on) your computer. Web-based email? Cloud computing. Google Apps? Cloud computing. Facebook? Cloud computing. Beyond its technical definitions, cloud computing also implies a host of benefits and perceived dangers. Here are some of the biggies. Usability - Most cloud-based applications are easier to use than their on-site brethren. This especially ... (more)

No Tecknolegy: Five Costs of Inaction, or Why Cloud Computing Makes Sense

It’s easy to always say no. Your systems function, the processes are clear, it works. Why invest in cloud computing if nothing is broken? What’s wrong with inaction? We hear that sentiment all the time and it’s easily understood. Business owners are risk adverse and they don’t want to fall for short-term fads, especially with the backbone of their business (IT). That’s commendable. Unfortunately, when a game changer like cloud computing comes along, undue conservatism becomes increasingly costly. Here’s why. 1. When you overlook meaningful trends you then lend a strong competiti... (more)

Finally, a 21st Century Customer Service Solution: Our A+ Review of Zendesk

20th century customer service consisted of packed call centers, phones ringing off the hook, and large, convoluted databases of information to manage a never-ending stream of support requests. Cloud computing, and the introduction of powerful, business-specific software solutions, has changed that. There are hundreds of systems out there for handling contact management (CRM), project management, and sales workflows: likewise, there are more than a couple systems built for customer service. The best of the bunch is Zendesk, and we are psyched to award it an A+ and our seal of appr... (more)

Top Five Tips for Choosing a Small Business CRM

When small business owners think of software, they think of email, file management, and…. CRM. Shorthand for “Contact Relationship Management,” CRMs help businesses organize their customers, leads and sales. Important stuff. Unfortunately, choosing a CRM isn’t easy. The Google Apps marketplace lists 90 of ‘em: GetApp has over 280. There are thousands more (and they all sound the same). How’s a business owner to choose? We review (and break) new CRMs every week, so we’re pretty confident when we spot a good one. Here are 5 tips for choosing your own CRM – hope it helps! #1 Cho... (more)

Upcoming Cloud Conferences Worth Checking Out

Here at VM we’re planning our spring 2011 conference tour and we’re happy to say there’s a lot going on in the world of presentations and meetings about cloud-computing. Deadlines are fast-approaching though, so check out the list we’ve put together below and see if there’s something happening near you… hope to see you there! Note: this list is incomplete and bound to change. Descriptions were taken off the sponsoring organizations’ websites and so may not reflect content and/or quality. Don’t hold us accountable if a conference sucks. What: Global Services Conference 2011: Enabl... (more)