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Thoughts on what businesses actually need from the Cloud, not what vendors wish they needed.

Chris Bliss

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Top Stories by Chris Bliss

There’s something to be said for businesses that are ahead of the curve in terms of cloud software adoption. We have worked on hundreds of software implementations over the past 5+ years, and it’s “apples and oranges” when comparing old (legacy) systems with new systems and the streamlined processes that follow. This juxtaposition was apparent in a recent Zendesk implementation that we completed for a Cambridge-based software company, Leaf.me. Leaf recently received a huge stamp of approval (not to mention several million dollars) from Heartland, one of the largest credit card processors in the world. As the business prepares for rapid growth (they are hiring dozens of new employees over the next few months), they reached out to VM to assess their customer service situation, and to help optimize how they setup and use Zendesk to handle support. A few days later ... (more)

Software Implementations and the Sunk Cost Fallacy

Let’s say you buy nonrefundable, nontransferable tickets to see the Superbowl. In economics, that’s a “sunk cost” – an irretrievable past expenditure. Now say the Superbowl comes and you feel sick. Really sick. You’re convinced that going will be less fun than staying at home – but because you bought the tickets, you go anyways (and have a terrible time, especially if you’re a Broncos fan). “Sunk cost” – get it? Game theorists call this self-defeating behavior the “Concorde fallacy,” after the ill-advised Concorde plane, which operated for decades despite never making (or bein... (more)

RightSignature reviewed and why E-Signature should be better

submit_url = "http://www.vm-associates.com/2010/10/10/rightsignature-reviewed-esignature/"; There are more visible SaaS offerings, but e-signature services are fast becoming a cornerstone of cloud-based business. It makes sense – why print and sign paper documents when everything else is done online? Plenty of companies are asking that question, and it shows: EchoSign, an e-signature industry leader, reported growth of 216% between Q2 ‘09 and Q2 ‘10. Not bad for a company named for a dolphin. RightSignature is a relative newcomer to the e-signature game, but having signed Farme... (more)

Definitions for Dummies: What Is Cloud Computing?

We’ve been absent from the blogosphere for awhile now and thought we’d make our reentry with a simple definition. Cloud computing. What is it? How is it different from, well, normal computing? What does it mean for business owners? Where is it headed? Generally speaking, “cloud computing” is the use of the Internet to run applications or store data. Until recently, most software programs ran on your personal computer. Cloud computing changes that: programs run on a remote server (or servers), accessed by (but not stored on) your computer. Web-based email? Cloud computing. Google... (more)

Cloud Computing, the NSA, and Why Businesses Should Care

Listen: as cloud computing consultants, we drink the cloud computing koolaid. We’ve implemented cloud-based software for businesses of all sizes, across just about every industry. We’ve seen it revolutionize how businesses work. We’ve also seen security become a very real and increasingly serious concern. Don’t worry, it’s safe! When we first began showing cloud-based software to clients, the idea of storing your data remotely was a new concept. Like clockwork, clients were all concerned about security. Is my data safe? What happens if the software company folds? Can we be hacked... (more)